In this episode, our host Mike Nelson interviews Josh Koons – the Director of New Business Development at Tech II Business Services, Incorporated! IT support involves plenty of challenges, including maintaining legacy systems, pioneering the world of remote work, and even setting up security systems… Josh and Mike talk about these things and more on this episode of Buying Local Glens Falls!
00:05 – Introduction: Dog Time!
01:53 – Building a Business… How is it Done? Tech II Knows!
04:47 – Starting an IT Company… In 1982?!
07:01 – The Parts Warehouse
09:10 – Apple Support… Difficult, But Tech II Does It!
10:55 – Cybersecurity: Anti-Virus and Firewalls are Not Enough!
12:54 – The Emergence of Remote Work: The Time Zone Problem
15:45 – Software-side Optimization is an Underrated Component of IT!
18:53 – Cloud vs. Local Servers: Which is Right For You?
21:24 – The Curse of Two-Factor Identification
23:32 – Changes in a Post-Equifax Breach World
24:56 – If You Can Make it Here, You Can Make it Anywhere!
26:01 – A Little Background on Tech II
29:39 – Working and Fun with Matt LaFarr
31:55 – How Tech II Manages Retention… Flexibility!
36:13 – It’s Important to be Able to Trust Your IT Solution!
38:10 – Closing Remarks: How to Get in Touch
