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Is the NAR Lawsuit Good for the Housing Market?

A Missouri jury recently issued a verdict that could transform the way real estate agent commissions are paid, and who pays them.

On Halloween, the jury in a class action suit found the National Association of Realtors (NAR), together with a couple of national real estate brokerages, liable for conspiring to create a system that artificially inflated commissions for home sales under the Sherman Act and Missouri antitrust law. The jury awarded damages to the tune of $1.8 billion, which could be tripled to more than $5.3 billion by the Judge in the case under U.S. antitrust law. NAR has stated that they intend to appeal the verdict.

In a typical real estate transaction, the Seller is responsible for paying anywhere from 5-6% of the sales price as a commission to their listing broker, who then splits that commission with the agent who brought the successful buyer to the table.

The jury agreed with Plaintiffs that requiring payment of buyers’ agents’ commissions from the listing agent created a system that suppresses competition and artificially keeps buyers’ agents’ commissions in the 2 1⁄2 to 3% range, despite the perception that buyers’ agents’ roles have been diminishing due to the online presence of information about homes for sale.

What this verdict suggests is that if buyers were required to pay their own agent’s commission directly,

they would be able to save money by shopping around and potentially negotiating better commission rates. Furthermore, sellers would no longer be absorbing the additional cost of a buyer’s agent’s commission in their sale price. And, since this verdict, there have been several additional class action lawsuits filed throughout the country, including New York State.

While it is important to underscore the importance of antitrust laws in our society, before anyone begins waiving a victory banner, let’s consider for a moment the far-reaching impact this decision could have. Is this actually good for buyers? Is it good for sellers? Is it good for the housing market?

At first glance, this sounds like a good thing for buyers. After all, they would now have the ability to negotiate with agents and save money on their commissions, right? True, until you consider how and when the agent will want to be paid. Are buyers going to be able to come up with an additional $5- 10k as closing costs for commissions?

Many would argue that this would be difficult if not impossible for first-time homebuyers or buyers utilizing FHA loans. Would we thereby be reducing the number of available homebuyers to the market? Also, it is not uncommon for a buyer’s agent to show more than a dozen homes to their buyer before their buyer submits an offer on one of them. And, many buyers lose out in several multiple offer attempts before their offer is finally accepted. So, if buyers now become responsible for paying their own agent directly, will agents begin a practice of requiring a retainer fee to help offset their travel expenses for showing homes?

Bottom line, is this going to create a chilling effect on buyers using agents where more buyers will attempt to represent themselves in their home-buying journey? Caution should be given to anyone seeking to represent themselves in such a large purchase.

What about our sellers? Surely not having to pay an additional 2 1⁄2 to 3% in commissions to the buyer’s agent is good for the seller, right? Maybe, unless you consider the above scenario. With fewer homebuyers being able to afford the additional closing costs or becoming discouraged when they attempt to go it alone, will there be fewer multiple offer situations to help bid up the price of the property, allowing the sellers to achieve the maximum amount for their property?

Will buyers essentially have less buying power with less available money to put towards the purchase price? Will we have more unrepresented buyers pulling out of deals due to not receiving the education they would have received by working with an agent? It costs the Seller both time and money every time they have to prepare and re-list a home for sale.

While more class action suits will continue to roll in, we should not expect to see any final decisions or changes to the current structure for some time, especially in light of anticipated appeals, the usual trope for such large-scale calamities.

While some will claim “change is good,” others will caution “be careful what you wish for.” As the economy continues to sputter in part due to a sluggish real estate market, careful consideration should be given to weakening an already fragile market.

Financial Preparations for Business Acquisition: A Comprehensive Guide

The journey to business ownership is an exciting yet complex path, laden with significant financial decisions and preparations. Acquiring a business is not just about making a purchase; it’s about setting the stage for future success.

In the first 2 parts of our 4-part series, we talked about the benefits of buying and selling a small business, as well as the initial steps in the process. In Part 3 of our series, this quarter’s article aims to navigate you through the financing process and options.

Traditional Financing: Banks & Credit Unions

Banks and credit unions are the go-to sources for traditional financing. They offer loans based on several factors such as your credit score, a well-crafted business plan, and the financial health of the business you’re interested in. It’s vital to understand the terms of these loans, which often require collateral and come with stringent repayment conditions. While this route can be beneficial for those with a strong financial background, it may not be accessible to everyone.

SBA Lending: A Helping Hand for Entrepreneurs

The Small Business Administration (SBA) offers a lifeline to entrepreneurs, providing access to capital through various loan programs tailored to small business needs. These loans, known for their favorable terms and lower interest rates, significantly ease the financial burden on new and growing businesses. Additionally, the SBA offers guidance and resources, making it an invaluable partner for entrepreneurs navigating the complexities of business ownership and expansion.

• SBA 7(a) Loans: This program, designed for broader purposes, is especially beneficial for buyers who may not qualify for traditional loans. It offers competitive interest rates and longer repayment periods.

  • SBA 504 Loans: Targeted towards the purchase of real estate or heavy equipment, this loan is ideal if the business you’re acquiring includes substantial assets.
  • SBA Microloans: These are smaller loans, perfect for startups or as supplementary funding. They’re a great option for those looking at smaller ventures.

Seller Standby Note: A Unique Financing Option

In certain cases, sellers are willing to finance part of the purchase price. This involves the buyer paying a portion upfront and the seller financing the balance. These arrangements can be particularly useful in bridging the gap if you’re unable to secure the full amount through other means. It’s a path that requires careful negotiation to ensure terms are favorable for both parties.

Equity Financing: Sharing the Ownership

Seeking investors who provide capital in exchange for equity is another route. While this is a traditional approach for startups, its becoming more common for buyers to take on minority investors looking for opportunities to align their strategic goals, networks and skills with buyers they believe in. You will have to give up a share of the business in return for the investment. In return, you should be looking for ways the investor can help scale the business beyond investment dollars.

The Importance of a Solid Financial Plan

Before embarking on any of these financing routes, it’s crucial to have a clear and detailed financial plan. This includes understanding all the costs, interest rates, and terms associated with each financing option. Working with a financial advisor or an accountant who has experience in business acquisitions can be invaluable in this regard. Start by evaluating your financial situation thoroughly, including your assets, liabilities, credit history, and current financial obligations.

You’ll also need to craft a business plan to secure financing and thoughtfully plan your venture. This should encompass financial forecasts, market analysis, and strategies for growth. A well-developed plan demonstrates to lenders and investors that you are prepared and committed to the business’s success.

Navigating the Negotiation Process

Negotiating the purchase price of a business requires skill and understanding of its true value. This involves analyzing the business’s earnings, market position, and growth potential. An accurate business valuation or a quality of earnings report, ideally conducted by an experienced professional, forms the basis of effective negotiations and fair market value of the business.

Conducting Thorough Due Diligence

Due diligence extends beyond mere financial scrutiny; it encompasses a comprehensive analysis of the company’s market position, competitive landscape, and customer base. This broader perspective offers insights into the business’s sustainability and growth potential, factors that are essential for long-term success. Additionally, due diligence also involves evaluating the management team and employee structure, as the caliber and stability of the workforce are pivotal to the ongoing operations and future development of the business.

Risk Management Strategies

Identifying and mitigating risks is an essential part of the acquisition process. Strategies such as securing appropriate insurance, developing contingency plans, and maintaining a financial buffer can help manage the risks associated with a new business venture.

Closing Thoughts

Purchasing a business is a very serious undertaking that requires thoughtful financial preparation and planning. By exploring various financing options, assessing your financial standing, crafting a comprehensive business plan, and conducting thorough due diligence, you can navigate this challenging landscape more effectively. Remember, the guidance of experienced financial and legal experts can be invaluable in making informed decisions and setting the stage for the successful ownership of your new business venture. The key to a successful acquisition lies in thorough preparation and strategic financial planning.

Coming up in our fourth and final installment, we will be talking about the final steps in the sale process— ways to find the right business for purchase.

Attorney Advertising. Prior results do not guarantee future outcomes.

Navigating Business & Markets in 2024: Two Critical Variables for Success & Survival

For the past twenty years, I have marveled at the thousands of strategies for making money in the markets and making money in business.

Often these strategies are completely contradictory to one another yet when applied appropriately, both can work. For example, some investors consider themselves contrarian investors, one of the most famous being Warren Buffet. These investors tend to look for companies who have depressed stock prices, not so much from the company’s doing but the environment in which they find themselves. When many others are selling, contrarians are looking to buy. On the other end of the spectrum, you have momentum investors who are looking for stocks that have higher prices over some period. In a sense they may be looking for a speeding train, jump on and ride that momentum to higher gains.

Very different philosophies and both can work when applied appropriately.

The above sets the framework for a distinction I would like to share and an opportunity you have as a business owner or investor in this New Year. Though there are thousands of ways to make money in business and the markets, I have been able to identify only two variables that tend to be present when people lose significant money in business or investing. I want to be clear that these are my personal observations over the past twenty years of meeting and working with thousands of business owners and investors.

The Impact of a Liquidity Crisis and Overconfidence

The two variables I have identified after examining many failed businesses and investments are a liquidity crisis and over confidence. These can happen in any order. When someone has a liquidity crisis, they are often forced to sell assets at inopportune times. Inevitably, the times at which people need money are exactly at a time when selling assets is not necessarily favorable. Think about the Pandemic. This gave many business owners a crash course in how quickly a liquidity crisis and overconfidence can create significant losses. The hospitality industry was hit harder than most industries. What do you do when you have a fully staffed restaurant that has invested significantly in their infrastructure to create a wonderful dining experience for their patrons, and ALL the patrons go away in one day?

The government stepped in and was able to help many of those businesses but for the ones who lacked liquidity to keep their doors open until that help arrived, in many cases these businesses were forced to close their doors forever.

How about some of the large bank failures? Perhaps there was overconfidence after years of low interest rates and controlled inflation that the Federal Reserve would raise interest rates at a snail’s pace should the need arrive. This would give these banks enough time to get their assets matched appropriately to their liabilities. As history has now revealed, this was not the case, and many banks failed.

Liquidity is an area that we spend a significant amount of time discussing and investigating with our clients. Each client, depending on many different variables, has a different number for what constitutes an appropriate level of liquidity. How this liquidity is housed can also vary widely. Simply leaving money in a business checking or brokerage money market account can have a significant drag on potential returns over the years.

Many of the business owners I work with have thriving businesses. With that said, when I look at the past 5, 10, or 15 years and ask them what they have to show for it…they sometimes look back puzzled. ‘What do you mean? I have a thriving business.’ Which is true, but often, that thriving business has supported an equally thriving lifestyle. As entrepreneurs, aside from lifestyle, we often are geared toward investing everything back in our business. And this can be a winning strategy…until a liquidity crisis and/or overconfidence rears its ugly head. If you have been in business long enough, you know exactly what I am saying as you have likely weathered a number of these storms.

I believe that if you are a business owner or serious investor, quantifying your need for liquidity and how to house it should be part of your New Year’s Resolution. One of the things we say at Thoroughbred Advisors is, “every day is a good day to save, but not every day is a good day to invest.”

If you would like to involve a financial professional in your discussions regarding your liquidity and growth strategies feel free to reach out to us at 518-608-4608 to have a complimentary consultation.

The information provided herein is for general informational purposes only and should not be considered investment advice. Any strategies described may not be suitable for everyone. Readers are encouraged to evaluate all information in light of their own situation, and seek the advice of an appropriate professional advisor.

Thoroughbred Advisors is a leading financial firm dedicated to providing tailored, transparent, and authentic financial solutions for their clients. Established in 2014, the firm focuses on empowering individuals, families, and businesses in the Capital Region to achieve lasting financial success.

www.thoroughbredadvisors.com

Visit our office at 421 Troy Schenectady Rd, Latham NY 12110

Enterprising Entrepreneurs: Benson’s Pet Center

Pioneers in the pet supplies market upstate, the Benson’s Pet Center family is invested in doing the right thing while remaining committed to never taking themselves too seriously.

By his early 20s, Ryan Kramer had a room set aside in his apartment specifically to raise and breed different kinds of freshwater fish. One fateful day, Ryan wandered into Benson’s Pet Shop, in the old Saratoga Mall, and discovered that there was a section of the store dedicated to fish— but there was not a fish tank (with live fish) in sight. He struck up a conversation with the owner and was given the opportunity to start selling his fish in the pet store. His sales would grow quickly, and when his fish venture started making more money than the rest of the pet store, the original owner asked Ryan if he would like to purchase the business. In 1992, Ryan traded his baseball card collection to his father, Frank, for a few thousand dollars to put down on a loan to buy Benson’s Pet Shop. In October of 1992, Ryan officially became the new owner.

Several days after acquiring the business, the first of Ryan’s sons was born. Over the next 10 years, Ryan had two more sons, and became an uncle to several nieces and nephews. Today, they all work in various positions inside the business.

Family businesses are common in our community, but the commitment found in Benson’s personnel seems to be especially strong. Many of their 100+ employees have been with the company for 15 years or more, making Benson’s very unique in the demanding world of retail, and proving loyalty is a bond built on more than just blood. By creating a culture based on connection, understanding, and empathy, Benson’s Pet Center has remained in-sync with their customers’ values while also expanding to areas not just in Saratoga, but in Clifton Park, Colonie, Johnstown, Rotterdam, and Pittsfield, Massachusetts. In 2019, Ryan opened up a fish-only store in Ballston Spa, called Benson’s Fish Room.

CREATING CONNECTIONS

Family businesses like Benson’s Pet Center are the heartbeat of our economy, but maintaining generational success and continued growth requires a unified strategy that protects both business and family relationships.

“Just because this is a family business doesn’t mean business has to intertwine with the family,” said David Kramer, Manager of their second Saratoga store. “We have a good time at work, then go home and have a good time as a family.”

Hanging around Benson’s since they were kids, Ryan Kramer Jr., David Kramer, Sam Kramer, and Frank Whalen grew up in the business. These ‘Benson’s Boys’ laid the foundation for a philosophy of connection, and developed their love of animals, early on in life.

While daily operations in the store continue to include helping customers, stocking products, and caring for the animals, Sam Kramer said one of his favorite memories has to be playing video games with employees in the back room during their lunch breaks when he was a child. These personal interactions inspire a work environment that makes the employees feel like everyone is one big family.

Speaking of family, over the years Benson’s has had many pet family members, including an assortment of dogs and cats, fish, lizards, snakes, birds, ferrets, hedgehogs, and even a tarantula. Before the pandemic, Ryan Sr. would bring his 4-foot python to school visits for presentations.

With all the joy pet ownership brings, Benson’s knows there can be tougher moments as well. This past November, Ryan Sr.’s beloved dog, Dani, a 16-year- old pit bull mix, crossed the rainbow bridge. “Since she passed away, it feels like something is missing. There’s a void in the house,” he said. Many Benson’s customers have been touched to receive a sympathy card after their furry companion passes on.

MAKING A DIFFERENCE BY GIVING BACK

Benson’s Pet Center has thrived providing a huge variety of pet products and services for our furry, feathery, and scaley family members while also remaining devoted to their reputation for honesty and integrity.

In the mid 1990s, Benson’s adopted a state-of-the- art computerized inventory control system utilizing point-of-sale interactions. Benson’s inventiveness and ingenuity allowed them to excel beyond the competition and provide the excellent service their customers have come to expect. It also facilitated their growth on many fronts – since opening their Queensbury location 23 years ago, they have expanded the store twice, nearly doubling their square footage.

The role and reach of Benson’s Pet Center goes well beyond their economic contributions to the community because they are also a family-based business that understands the importance of giving back.

Taking action every day to make a positive difference, their Benson’s Cares, their 501c3 nonprofit organization, has raised over $100,000 in the past two years for local organizations, including the North Shore Animal League, F.A.C.T (Feline Advocates Coming Together), the Lucky Puppy Rescue, and many others.

RICH REWARDS

The environment created at Benson’s Pet Center is so welcoming that it inspires others to take action, as well. While it’s common for the customers who come into their nine locations to share stories of their pets, some are taking the care of animals to the next level. Vincent, a Clifton Park customer, started selling handmade items at the store to raise money to donate to local rescue shelters — when he was just 8 years old. Now, at age 13, he’s still at it.

“People love it. We love it. It’s a really good thing to see people who have the passion to get involved,” said Ryan Jr.

Even those who no longer have pets of their own still return to Benson’s. One customer comes in to buy treats just to hand out to customers in other stores that have their pets with them. This customer has a reserved shelf in the back of the store and has an official non- employee Benson’s Pet Center nametag.

WELCOME TO A WORLD OF PURE IMAGINATION

By ensuring the success of Benson’s Pet Center today, this family business is guaranteeing that even more can be done for pets for years to come.

For more than a decade, Benson’s Frequent Buyer and Benson’s Best Loyalty programs (rewarding a $10 discount with every 500 points customers accrue) have been rewarding savvy shoppers. In addition to exclusive offers and rewards, Benson’s holds adoption and pet care clinics, fundraisers for local rescues, and pet photo opportunities at all of their locations.

Our philosophy has always been to do the right thing. We have a reputation for being honest and knowledgeable. We give customers what they want.

– Frank Kramer

In 2022, Benson’s gave a long-time employee, Jennifer Conklin, a hand in launching Benson’s (now best- selling) Bestie Box and Kitty Crate monthly in-store non-subscription subscription boxes. “Pet food vendors and manufacturers have been lining up to support this venture, which supplies customers with an affordable assortment of items for their dog or cat each month”, said Ryan Jr.

More recently, Benson’s Pet Center launched their Golden Ticket Giveaway, where eight lucky winners could have a chance to find a golden ticket hidden in a Bestie Box or Kitty Crate. The winners get free boxes or crates for a year.

Benson’s Pet Center is more than a pet supplies haven; it’s a tale of passion, family, and a commitment to the community. From Ryan Kramer’s fish-filled apartment to the bustling multi-location enterprise today, Benson’s has not only grown as a business but has cultivated a familial atmosphere where employees and customers alike feel like cherished members of an extended family. The ‘Benson’s Boys,’ raised within the business, have sown the seeds of a unique work environment, blending professionalism with the warmth of shared experiences.

But Benson’s Pet Center goes beyond the register, exemplifying social responsibility through Benson’s Cares. Programs like the Bestie Box, Kitty Crate, and the Benson’s Best Loyalty Program are not just about pet supplies – they’re a testament to Benson’s dedication to strengthening the bond between pets and their owners.

As the business continues to evolve, Benson’s Pet Center stands as a beacon of compassion, creativity, and community engagement in the dynamic landscape of pet care, ensuring a lasting legacy of care and connection for furry, feathery, and scaley family members.

For more information, follow Benson’s Pet Center on Facebook and Instagram, and visit bensonspet.com.

Stay connected to the heartwarming stories, innovative programs, and the latest updates from Benson’s, where the love for pets extends beyond the shelves.

Artisan Ink: Melissa Freebern Burns Free

When people look at Melissa Freebern, owner of Artisan Ink, they either see a confident individual, or they gawk and clutch their purses a little tighter. Melissa has hundreds of tattoos covering most of her body, and while her appearance has caused some people to judge her unfairly, she said once she speaks, those preconceived notions vanish.

“I hope I can continue to change the perception of the scary tattoo shop. We’re all artists with families who have a creative outlet that feeds us, makes us feel like we have purpose and are doing something meaningful,” said Melissa.

Her tattoo shop’s new location, at 1263 Patten Mills Road, in Fort Ann, strives to create more positive connections with the community in a fun studio space, with events, and special discounts.

A TATTOO OF ONE’S OWN

When Melissa was growing up in Warrensburg, she didn’t know a lot of people with tattoos.

“For years, they were undesirable, only freaks and carnies had tattoos. It was a long time before tattoos became mainstream, and sometimes it’s still not ok to have a tattoo or a piercing. You have to hide that form of expression,” she said.

Melissa was drawn to tattoos early, however, and gave herself her first tattoo at the age of 13 using India ink. That yin-yang symbol was covered with a sunflower two years later.

“Tattoos checked all the boxes for me. I almost didn’t care what a tattoo was of. It was mine. That was the draw and the appeal,” she said.

AN EDUCATIONAL EXPERIENCE

Melissa and her husband, Andrew, met in 1999 and were married the following year. Between 2003 and 2007, they had three children; Gabe, Lainey, and Jeremiah. Melissa earned an Associate’s Degree in Criminal Justice from SUNY Adirondack, Substance Abuse Credentials, and a Bachelor’s Degree in Psychology from SUNY Plattsburgh. During this time, she also worked as a phlebotomist drawing blood, before learning how to do piercings on the weekends during her senior year.

“Women are the demographic that gets the most piercings and women feel comfortable with other women,” she said. As a woman, breaking into tattooing at the time, however, meant infiltrating the boys club.

“I had three kids, a husband, a house, and had just graduated college. I was a serious person saying I want this to be my lifestyle, but it was a scary leap. I had to get in the trenches with these folks and say, ‘Just teach me’,” said Melissa.

Sharing company with shady dudes in biker gangs who learned tattooing in prison and putting herself in the middle of violence, drugs, and situations where women were openly groped and berated left Melissa in tears some nights, she said. Other times, her sharp tongue gave as good as it got.

CONTROLLING THE CHAOS

In 2011, Melissa opened the first Artisan Ink tattoo shop on Bay Road, and in 2014, moved to 928 Route 9, adjacent to the Queensbury Laundromat (that she also managed). In 2015, a sister shop, the Copper Fox, opened in Johnsburg, and reopened in North Creek the following year.

Parking was a constant struggle at the congested Queensbury corner, said Melissa, and in 2017, a pedestrian crossing the road was struck by a car, breaking her thumb. Eager to shed the confines of the space, and to be able to stretch and grow, Melissa sold the building to the Northern Living property management company. In July, the Freeberns purchased the Fort Ann property, which was opened in the 1960s as Rick and Carol’s Countryside Inn.

Originally a pole barn, in the 1980’s the structure was extended and became a popular spot for festivals and dancing. The entire five-acre lot was filled with campers and during their final dinner, they served 8,000 people, said Melissa.

Carol (Twiss) Yole, 84, still lives in a house on the property, which also has two guest houses and a pavilion (the Freeborns will be renovating and renting out). For 15 years, this spot ran as The Boar’s Nest, a biker bar that hosted events and fundraisers but whose rough reputation turned off the locals, making them feel uncomfortable here, said Melissa.

“Carol has an immense love for the property still and was very happy we came in and are fixing things up and bringing it back to that not-so-scary place for people.”

IN A FLASH

By their October 28th Grand Opening, the bar had been removed and Andrew completed structural repairs to create the comfortable Artisan Ink tattoo salon.

After a ribbon cutting, their six artists completed 42 tattoos in just over four hours in the open, 4,200 sq. ft. space. Here, black ceilings are lightened by blue walls, light knotty pine woods, and a wow-worthy blue epoxy floor the Freeberns poured themselves.

Industrial elements and vintage vibes coexist with antique finds highlighted by sparkling crystal chandeliers. An embroidered Victorian settee and modern vinyl seating are equally at home among décor that includes a ship’s masthead (brought back from the Brimsfield, Mass. Flea Market) and a taxidermy zebra head named, “Debra”.

With 30+ vendors, the Clever Cleaver and Taps of Saratoga trucks, a bonfire, and live music from Vinyl Vault, the event was a preview of more to come.

In 2024, a Spring Antique Fair, and Flash Sales on Friday the 13th (in September and December) are planned.

THE HEART OF A WOMAN

It all helps connect the community, and the tendency Melissa (who sits on the school board and is ordained to perform wedding ceremonies) has of putting too much heart into her work, she said.

“I give too much of my heart away,” she said while rubbing the tattoo above her eyebrow that says, “Heartless.” “It’s to remind me to think with my heart less,” she laughs. “Either that or it’s a warning label.”

For updates, follow @ArtisanInk518 on Facebook and Instagram.

Gansevoort Systems Integrator RASP Has Electronics Support Under Control

When industrial controls and automation company RASP Inc. added a 6,000-square-foot facility to its complex over the summer, its Gansevoort footprint swelled to over 30,000 square feet.

That’s not bad, considering that the company owner started the enterprise nearly three decades earlier on the landing just outside his front door as the only employee.

“It was me from day one,” recalled owner and chief executive officer Ron Richards of the business — then called Protech — he created in 1995. “I was the designer, the programmer, and I built the panels. I was building control panels on my porch at my house.”

In the succeeding 28 years, the enterprise has changed its name (to RASP), moved from its original location (in South Glens Falls), exponentially increased its staff (to the current total of 35 employees), and, now, augmented its building complex.

The new facility “is a combination manufacturing site and offices,” said Richards, who was born and raised in Corinth. The Saratoga County site – originally 22,000 square feet, supplemented four years ago by a 2,500-square-foot facility — simply was not sufficient to keep up with the demand for the company’s services. “We ran out of office space,” Richards said.

Richards, 56, describes his company as a kind of jack-of-all-trades in the electronics industry.

“We’re what’s called a systems integrator, which is just a fancy [term] for ‘we do a lot,’” said Richards with a laugh in a recent telephone interview. “We’re an electrical engineering firm, we’re also programmers for industrial use, we’re also a manufacturer, and we’re also a service company.”

The majority of the staff is composed of panel builders, though RASP currently employs 10 engineer-programmers who “design the control systems that we may or may not build,” Richards said.

On its website, the company lists programming topics such as HMI (human-machine interface) proficiency. For HMIs, commonly known as touch screens, RASP can program, enhance, or customize graphics. One of the topics listed under the RASP website’s “engineering” section is “motion and servo controls,” which Richards said falls under the category of automation.

“It could be a simple motion like a conveyer, or it can be a complicated machine that’s doing a lot of operations,” Richards said. It’s typical for one of RASP’s clients to design a machine, then approach RASP with a fairly direct request: ‘We need this thing to work.’ As Richards explains, “We build the controls, not the machine itself.”

RASP does not make a standalone product of its own. But it does just about everything else.

“We consider ourselves a manufacturer’s extension for other companies,” Richards said. “They come to us. If their machine needs a new control panel, we [can] design it, build it, and program it. It can be a chemical company or a manufacturer in water treatment, medical, power, machine builders — we get to see all kinds of different companies.”

Growing up, Richards attended Corinth High School and studied electronics at BOCES in Saratoga. There, he volunteered for a summer job at Raloid Tool Co. in Mechanicville, where he learned how to make electrical control panels

“That’s how I got introduced to industrial controls,” he said.

Later, after studying electronics at Fulton-Montgomery Community College and going back to work at Raloid (as well as serving a four-year stint in the U.S. Air Force), Richards struck out on his own – with RASP the result.

When the business was incorporated in 1995, Richards and his two original partners — whom he declined to name — used the first letter of their last names plus the “P” in the word “products” to come up with RASP. His current business partner, Michael Close, joined the company in 1997.

Though RASP counts behemoths such as Rockwell international, General Electric, and Emerson Electric among its clients, most come from within a 50-mile radius of its Gansevoort complex. “But because we’re building for other companies, the products can go anywhere in the world,” Richards said. “I have an employee in Canada (and) we’ve done work in New Jersey, we’ve done work (for firms) in Chicago, California, Texas.”

Because of the COVID-19 pandemic and other economic uncertainties, many companies have struggled to stay in business over the past few years. Through nearly three decades, however, RASP has thus far weathered every financial storm.

“We’re in a good position,” Richards said, humbly. “When the economy is doing well, companies are spending money. When the economy is not doing so hot, many companies may downsize, and if they’re downsizing, say, in their maintenance department, then they call on us. Or maybe they are manufacturers themselves, and they can’t support as many engineers, they can call on us on an as-needed basis. So we tend to stay strong in both good and bad economies.”

According to Richards, his primary goal is “keeping the people I have. It’s just a great team. Everyone here – they are team players. They take pride in their work. They do whatever they have to do when asked,” although, he adds, “I don’t have to ask too often.”

While he is happy with his company’s niche in the electronics industry, Richards is not complacent.

“A lot of what we build is what we call one-offs, or low volume. We design and build [a product], and it goes on a machine, or it goes to a customer, and we never build that one again. In the new facility, I’m hoping to build more repeat business. We’re trying to get the word out that we’re looking to handle larger volumes [for a company that needs] to build dozens, or hundreds, or even thousands of something.”

When it comes to electronics support, RASP, it would seem, has it all under control.

For more information, go to rasp-controls.com, email info@rasp-controls.com or call 518-747-8020.

IT Trends for Businesses in 2024

While there are some things that stay the same year after year, IT isn’t one of them.

One of the things we love most about this industry is the constant evolution of tools, solutions, and technologies.

What’s going to have the biggest impact on IT for businesses in 2024? Here are ADNET’s predictions, based on industry insights, our national network of partnerships, and global trends we’re seeing – and tips for implementing them at your organization.

AI FOR BUSINESS

You’ve probably been hearing a lot about AI in the past year, and that’s not likely to change in 2024. With tons of business applications being developed for the technology, it’s poised to become an integral part of how organizations operate.

Businesses can already use AI in lots of different ways. Beyond ChatGPT, major corporations like Microsoft are investing substantial resources in the technology. These new AI applications are highly customizable and can be adapted to the unique needs of your business. They can help you generate or explain content, serve your customers, leverage search capabilities, and translate conversational language into code.

Most AI applications are available as a subscription model – some are even free. But as with any tool, “free” can be more of a warning sign than a draw. There’s nothing wrong with using free tools, but make sure you’re reading the full terms and conditions if you plan to. With the rise of new technologies comes new security risks. When incorporating AI into your business strategy, make sure you’re doing it with privacy and security in mind and discussing it with your IT partner.

ENABLING WORK-FROM-ANYWHERE

In 2020 and the years that followed, there was a mass exodus when it came to working in offices. Now, there’s a widespread push to return to a more traditional office environment. But ignoring the benefits of enabling your team to work from anywhere could be detrimental to your business. There’s no right answer to whether you should allow your team to work from anywhere, but not offering it can hurt your business.

Flexibility not only helps with talent retention and recruitment, it also helps people stay productive regardless of common barriers. While some organizations are encouraging a more traditional office environment, many are embracing what enabling their teams to work from anywhere allows. Working remotely can give your employees more work-life balance, and ultimately lead to more productivity.

ADNET has had a work-from-anywhere policy in place for years and built our new office spaces with that in mind. We’ve seen the benefits with our team – people are more productive, focused, and happier – and our clients are too. But at the end of the day, we need to prioritize security for the clients we serve. We wouldn’t allow our team to work remotely without leveraging the proper security tools and an expertly implemented cloud environment.

Is your organization looking for ways to implement a work-from-anywhere policy? Our next tips for building secure cloud environments and pursuing digital transformation can help.

SECURE CLOUD ENVIRONMENTS

No matter where your team works, a secure cloud environment can benefit your business. In addition to not having to replace aging hardware every few years, empowering you and your team to securely access your business-critical data helps when the unexpected happens. In 2020, we were able to seamlessly pivot to working from home when we needed to – with no interruption to our ability to provide service to our clients, thanks to having a secure cloud environment in place.

Cloud has been gaining momentum for years now, but with major backers like Microsoft and Amazon, the technology and support have never been better. Small and large companies are transitioning to cloud instead of upgrading on-premise hardware. If you’re not already leveraging the cloud, you’re missing out.

Before making big hardware purchases this year, you might want to discuss cloud options with your IT partner. You could save money and end up with a more efficient, flexible solution.

DIGITAL TRANSFORMATION

Digital transformation encompasses many different things – but mostly it’s about enabling your business to become more effective and efficient by using digital solutions and tools like AI, managed IT services, managed security services, application services, productivity training for your team, and more.

While it’s not a single product or piece of technology, digital transformation is one of the biggest IT trends we anticipate for 2024. Businesses are looking to compete in a challenging economy, and digital transformation is a way to do that. Focusing on what your business needs to scale and shift quickly is imperative. Modernizing your technology, policies and process has a positive impact on your clients, team and business.

But don’t get caught up in the buzzwords with these IT trends – make sure your IT partner is having real discussions about the business

challenges these tools solve. Not every single solution is right for everyone, and that’s okay. Making sure you have the right technologies and tools in place isn’t necessarily trending, but it’s the most important thing you can do.

If you have questions about any of these technologies and if they’re relevant to your business, or how you can leverage them as part of your strategy to meet your goals – reach out to a trusted IT partner and have the conversation. Implementing anything without a strategy and security in place can be a costly risk. This is by no means a comprehensive list of new tools and technologies, but if you’re looking to get ahead of the IT curve in 2024, it’s a great place to start.

Need help implementing any of these technologies and tools, or want to learn more about how they can transform your business?
Reach out to us at thinkADNET.com – we’d be happy to help.

Adirondack Regional Chamber of Commerce: Bright Prospects for 2024

As 2023 comes to a close, many businesses reflect on the year’s accomplishments and begin to make plans for the next year. Budgets are being drafted, finalized, then visited again. Nonprofits and service organizations are making their final appeals. And businesses are wondering how they can do better next year.

But upon reflection of 2023, the Adirondack Regional Chamber of Commerce (ARCC) is proud of our greater business community, and optimistic for 2024.

Within the ARCC membership, we have seen a lot of positive shifting in the business community. Businesses south of Saratoga Springs are choosing to build their business and connections in the North Country. Small businesses are expanding and opening additional locations. Entrepreneurs are popping up and taking a chance on their dreams. Conversations on workforce development, alternative hiring options, childcare, public transportation, and more are being had regularly with solutions on the horizon. These are all signs of a healthy business community, working collaboratively towards a better future.

2023 ARCC HIGHLIGHTS

The ARCC organizes many opportunities to connect, share resources, and collaborate for our member businesses. These include monthly networking mixers, focused meetings for our councils & committees, educational workshops, and celebrations of community. We welcomed over 3,000 attendees to

our events in 2023. We hosted over 32 ribbon cuttings in 2023, exceeding the number of celebrations we hosted in 2022. We also welcomed more new members in 2023 compared to 2022 and are enjoying an 89% retention rate.

The ARCC Business Expo, which was held in early November at The Queensbury Hotel in Glens Falls, was an incredible community-focused event that brought the community and businesses together for an evening of discovery, connections, and networking. We were fortunate to have 88 exhibitors, compared to 74 in 2022, ranging from all types of industries and business sizes. Even more exciting, 36 of the exhibitors were new to the event this year.

From nonprofits & human service organizations to health & wellness and professional services, the event was buzzing with activity. This year’s business showcase had something for everyone. Many businesses featured demos of their products, such as Mahoney Alarms, who had a great setup of their camera and security systems. Adirondack Winery, Lake George Wine Outlet, and Springbrook Hollow Distillery were all giving out samples of their beverages. And Park Street Hospitality delighted guests with some yummy Autumn-themed treats.

For the golf enthusiasts, PSG Golf set up a putting green, and The Luxury Box had a golf simulator. And for those who like their toys to drive, float, or ride, the Expo had a vehicle from Romeo Toyota of Glens Falls, and a boat & snowmobile from Pilot Knob Marina & Powersports.

Prior to the Business Expo, was our annual Business Awards, held in early October. This event is a true celebration of businesses and nonprofits in our region. The room was packed with over 200 attendees cheering on the nominees and celebrating the winners. This year, 38 businesses and nonprofits were nominated in 7 categories, making this award ceremony one of the biggest in recent years.

LOOKING FORWARD

The ARCC will continue to host our flagship events, council/committee meetings, and plenty of opportunities to network & connect, but we are looking forward to providing educational opportunities that are unique to our area.

In January, we will welcome a panel of speakers to discuss alternative hiring opportunities for businesses. Some may have heard of “second chance” or “fair chance” options for hiring, but don’t know the details. The ARCC, along with partner organizations, is assembling a panel that will educate our business community on alternative hiring opportunities they may not be aware of.

This is scheduled for Thursday, January 25, 2024 at a location to be determined. Stay tuned to the ARCC website for announcements: www.adirondackchamber.org.

The ARCC is looking forward to continuing to bring resources, educational events, and opportunities to connect our business community in 2024 and for many years to come.

Buying Local – Episode 45: A Creative Community at Artisan Ink

Buying Local Glens Falls

Episode 45: Building a Creative Community at Artisan Ink


Welcome to Buying Local!

Saratoga, Warren, and Washington County have no shortage of fantastic goods and services to offer! In this podcast, our host Mike Nelson will clue you in on the amazing gems hidden in your very own community!


Building a Creative Community at Artisan Ink

Episode 45

In this episode, our host Michael Nelson interviews Melissa Freebern, owner and operator of Artisan Ink and artist par excellence! Her dedication to art goes beyond the tattoo shop – whether it’s painting, ceramics, or sculpting, Melissa’s love of art runs deep, and sharing that love with the community is what her business is all about!

00:21 – Introduction

01:20 – Who is Melissa Freebern?

02:27 – Back in the Bay Road Days

03:35 – Born for Art: A Lifestyle

05:12 – Inking in the Burg

06:29 – Running a Laundromat

08:49 – The Great Tide Robbery

12:01 – A New Location for Everything Art

14:36 – Cultivating a Creative Community

16:29 – Certified in Ceramics

17:17 – Open House: October 28th, 10:45 AM!

21:22 – The Tattoo Team

22:57 – Painting Pictures

23:43 – How to Get in Touch

24:43 – Closing Remarks


PRODUCTION NOTE: The opinions reflected in this podcast are not indicative of the views of Saratoga Business Report, SaratogaBride.com LLC, Saratoga TODAY, Glens Falls TODAY, Spa City Digital, or Five Towers Media.


Details

  • Host

    Michael Nelson

  • Guest

    Melissa Freebern

  • Runtime

    25 min, 32 sec

  • Air Date

    October 30th, 2023


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Build a Stronger Company From the Inside Out

Build a Stronger Company FROM THE INSIDE OUT

Business vs. busyness… one letter makes a world of difference.

As a founder, owner, or leader of a company, do you want to be fully engaged in building a successful business? The alternative – to be encumbered by success-defeating busyness. If you look back over the past weeks or months, and can honestly say that you have been busy but aren’t seeing positive results in your business, it’s time to take stock of where you’re applying your efforts. Are you working on growing your business, or are you stuck on the hamster wheel of daily operations?

Let’s consider your business in light of the six key components of the Entrepreneurial Operating System® (EOS®): vision, people, data, issues, process, and traction. As an EOS® Implementer, I help leadership teams strengthen each component and build a stronger company from the inside out.

So, clear your desk, silence your phone, and let’s have a chat about something we both care deeply about: your business.

First on the table is vision. I would love for you to be crystal clear on what success looks like and for your employees to have that same clarity. So, let me ask you:

  • Do you have a well-defined vision of what you want to achieve, and can you articulate it concisely and powerfully?
  • Have the people who work for you grabbed hold of that vision with both hands, and are they working toward it collectively?

Speaking of people, I would love for you to be leading a team where everyone is excited to contribute, looks forward to coming in each morning, and is the best person you can imagine for their job. If a person comes to mind who doesn’t fit that picture, remember that neither of you is happy with the current situation. So:

  • How much is this person costing you in terms of lost productivity, lowered morale, aggravation, and the like?
  • If you truly want the best for this person, how long are you going to let them suffer before either moving them to an appropriate seat in your own company, or releasing them to pursue success at another company?

We move next to data. Here, I would love for you to know exactly which actions drive success in your business, and know that you’re doing those actions so you get the results you are after. With that in mind:

  • Can you identify the top actions that drive cashflow, profitability, customer acquisition, etc. in your business? (Most of us track results!)
  • Does everyone know who is responsible for each of those actions, and how much they need to do every week to drive the results you want?

You might be seeing some of your business issues more clearly at this point, and there are probably more to uncover (don’t feel bad – it’s true for every company). I would love for you to have such an open and honest culture that you’re able to identify every challenge and obstacle. This leads me to ask:

  • Have you been applying a bandage to an issue to avoid finding a long-term solution?
  • How many times do you want to wrestle with an issue before you get to its root and solve it for good?

Let’s move on to process. I would love for you to capture the best way to do things in your business. After all, this is your intellectual property – own it by documenting it in such a way that others can be trained to do things right! Plus, defining a process makes it easy to update later on. That being said:

  • What are the Core Processes in your company? What’s the right way to do things?
  • Where do those processes go off the rails, and why? Is the gap in your process, or in performance?

Finally, we have traction. I would love for you to get the most important things done day to day and month to month so that you systematically build your company. As one of my clients said: “I want my job to be about forest management, not forest fires!” To that end, consider:

  • Have you identified a handful of priorities to focus on completing this quarter? (We understand that when everything is important… nothing is important!)
  • Do you have a pulse; nay, a cadence that everyone follows to ensure that the most important things get done?

Strengthening these Six Key Components in your business will do much more than just expand your customer base or increase your revenue – it will help you build your business from the inside out, so that you become a better, healthier, more impactful company. That’s real business growth!