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PFAS

New EPA Guidance Supports Saratoga Biochar Method of Destroying PFAS in Biosolids

MOREAU, NY — The United States Environmental Protection Agency (EPA) this week released  its updated interim guidance on methods for destroying and disposing of perfluoroalkyl and polyfluoroalkyl substances, commonly known as PFAS. The new guidance reveals that the EPA’s own study on treating the trace amounts of PFAS found in biosolids, using similar thermal treatment technologies as Saratoga Biochar, resulted in no PFAS detected in the output biochar product or emissions. The guidance also described biosolids management as a high priority for the EPA, as more than 4.5 million dry tons (approximately 20 million wet tons) of biosolids are disposed of annually in the U.S. 

The comprehensive EPA document recommends that decision-makers prioritize the use of PFAS destruction technologies with the lowest potential for environmental release to better protect people and communities from PFAS exposures. It updates original EPA guidance from 2020, and now specifically lists thermal pyrolysis as an area of interest for conducting additional research at larger-scale facilities. 

“This long-awaited update from the EPA further supports what Saratoga Biochar has transparently shared from our own research: first, that high-temperature, slow thermal pyrolysis  is effective in separating PFAS compounds from the carbon product. Second, that thermal  oxidation is effective in mineralizing PFAS compounds in the gas released from the pyrolysis phase. Third, that a robust air treatment system like the one we have proposed is required to manage the emissions that exit our facility,” said Saratoga Biochar Solutions CEO Raymond Apy. “The very fact that the federal government has devoted so much time and energy to studying pyrolysis and thermal oxidation methods shows that current biosolids disposal methods are inadequate and will continue to put human health and environment at risk. Innovative, forward-thinking solutions to the biosolids crisis must not be delayed.” 

Key findings in the EPA’s new guidance include that biosolids incinerators frequently do not operate at the combined temperature and duration necessary to destroy all PFAS compounds in air emissions. Thus, the Capital Region and its disadvantaged communities would benefit immediately by replacing Albany’s two aging biosolids incinerators with Saratoga Biochar’s technology. 

“Instead of combusting the biosolids like an incinerator, our technology separates the trace amounts of PFAS, microplastics and numerous other volatile organic contaminants typically found in biosolids by gradually heating and agitating the material to 1,100 degrees Fahrenheit (F) in the absence of oxygen,” explained Saratoga Biochar Solutions President Bryce Meeker.  “The gas generated in the pyrolysis phase, known as pyrogas, is then treated at 2,300 F to destroy PFAS. The time and temperature to which we subject PFAS is significantly higher than the 1,800 F typically reached by biosolids incinerators, and higher than EPA’s guidance of 1,100 F. Furthermore, the biofertilizer we recover afterwards represents avoided air emissions that incinerators would otherwise emit. Saratoga Biochar will literally upcycle air emissions into a biofertilizer product that restores soil health and places massive amounts of clean carbon into the ground instead of the earth’s atmosphere.” 

The EPA Office of Research and Development (ORD) also expressed an urgent need for pyrolysis testing under full-scale thermal treatment conditions, which the Saratoga Biochar facility will provide. Saratoga Biochar eagerly anticipates accepting the EPA’s offer to conduct air emissions, material, and wastewater testing for PFAS at the company’s planned Moreau Industrial Park facility. 

“Saratoga Biochar welcomes the opportunity to work with the EPA on extensive PFAS testing, research and development. Moreover, we are committing today that all test results achieved alongside the EPA will be transparently and proudly included in our public record,” added Bryce Meeker. “Saratoga Biochar is following the same science as the EPA and reaching the same results, showing that the future of remediating and upcycling biosolids is clean, green, and will improve global waste management and agriculture, plus help to mitigate climate change. We look forward to further validating the safety of our cutting-edge technology and our product, and maintaining full transparency with the citizens of Moreau, the EPA, and the New York State Department of Environmental Conservation (NYSDEC) throughout the entire process.” 

Pilot study results released by the EPA helps to validate Saratoga Biochar’s process technology design. During the pilot, dried biosolids were fed into a pyrolysis kiln operating at approximately 1,100 F – the same temperature at which Saratoga Biochar intends to operate its pyrolysis process. The input dried biosolids had first been sampled and tested for 41 target PFAS compounds, with 21 trace PFAS compounds detected in the input dried biosolids. However, none of these target PFAS compounds were detected in the resulting output biochar. Further limited analysis of the study’s output emissions also indicated zero transmission of those PFAS compounds into the air. 

The EPA also noted that emissions “afterburners” operating at temperatures greater than 2,000 F along with gas scrubbing units will potentially further destroy remnant PFAS without significant environmental release. Saratoga Biochar’s process design thermally oxidizes pyrolysis gas emissions at 2,300 F, well above the temperatures indicated in the EPA guidance. 

Biosolids are currently generated and managed by 16,109 publicly owned treatment works (POTWs) nationwide that are large enough to qualify for federal wastewater discharge (NPDES) permits. The total biosolids generated in these facilities is more than 4.5 million dry tons per year, of which 42% is land applied, 39% is disposed of in landfills and 13% is incinerated. None of these current disposal methods remediate or eliminate the trace amounts of PFAS, microplastics, and other volatile organic compounds (VOCs) commonly found in biosolids. 

About Saratoga Biochar Solutions: Saratoga Biochar Solutions provides the most sustainable use of  biosolids to benefit human health and the environment. With a proposed biosolids waste management facility to be built in the Moreau Industrial Park, Saratoga Biochar will use groundbreaking thermal  pyrolysis technology to manufacture carbon fertilizer from biosolids and wood waste feedstock, solving a  major waste management problem for New York and making a greener world for all. Saratoga Biochar  Solutions is a project of Northeastern Biochar Solutions, LLC. 

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Glens Falls Symphony March 10, 2024 Concert “The Original Paul and George” – SOLD OUT with Waiting List

Tim Ray
Photo provided.

Begun as a community orchestra in 1977 at the then-named Adirondack Community College, the Glens Falls Symphony (GFS) returns to its roots on Sunday March 10 with a concert of George Gershwin and Paul Whiteman at SUNY Adirondack’s Theatre. The jazzy afternoon includes Charleston-inspired dancing in a program called, “The Original Paul and George”. GFS Music Director Charles Peltz shares his own welcome to this toe-tapping event, “We are delighted to bring this unique music to a special place unique in our history.” 

Following a youthful career as a classical violist in the Denver and San Francisco Symphonies, bandleader Paul Whiteman eventually titled himself “The King of Jazz,” and performed with his incredibly popular dance band throughout the 1920s. He commissioned many pieces and songs from emerging composers, including a young George Gershwin. The best-known of these today is the beloved “Rhapsody in Blue”, which will be performed in a unique performance with Tim Ray only a few weeks following the Rhapsody’s 100th anniversary.  

Featured artist Tim Ray, who served as music director and pianist for the legendary Tony Bennett for a number of years, has also performed with an extensive list of musical icons, notably Aretha Franklin, Lyle Lovett, Jane Siberry, and Soul Asylum, just to name a few. Mr. Ray has also performed repeatedly on “The Tonight Show”, “Late Night”, and “The Conan O’Brien Show”, among others. He is a grant recipient from the National Endowment for the Arts, and is a professor on the faculty of the Berklee College of Music. Tim was previously on the faculty of the New England Conservatory of Music, has lectured and taught improvisation at Harvard University and MIT, and also conducts workshops and clinics at colleges and high schools throughout the U.S. and Canada.

Florin Vlad and Natalia O’Connor from Dance Fire Studios. Photo provided.

Also joining the symphony on stage will be Florin Vlad and Natalia O’Connor from Dance Fire Studios of Saratoga Springs, NY. Together, this competition-winning pair have represented the US at multiple World Championships and have trained under World Champion Eduard Simon. Their combined accolades include placements in the Top 7 at the World’s most famous ballroom event- Blackpool Dance Festival and reaching the World Cup Finals.

“This special concert represents so much about what we do here at the Glens Falls Symphony-we bring together classical, jazz, and other genres of music with dance, art, film, and other inspirations. Our goal is to create inspiring, meaningful experiences for audiences of all ages. The SUNY Theatre will be pulsing with rhythm on March 10”, shares the Symphony’s Executive Director Jennifer Brink. “ 

Program:
Music by George Gershwin
Lullaby for Strings 
Three Preludes
Rhapsody in Blue 
Tim Ray, piano
-Intermission-
Dance Favorites from the Paul Whiteman Orchestra
to be selected from:”Charleston”, Happy Feet”, “Wonderful One”, “After You’ve Gone”, “Coquette”, “Lonely Melody”, “Nobody’s Sweetheart”, “Sugar”, “Sweet Sue”, and “That’s Why” 

Concert Sponsors:
The Post-Star/Amplified
The Queensbury Hotel
Finch Paper
New York State Council on the Arts

About Glens Falls Symphony 
Since Maestro Charles Peltz’ arrival in 2000, the fully professional Glens Falls Symphony has performed a dynamic repertoire, regularly including musical premieres and world-renowned guest artists while expanding musical offerings to include children’s concerts in schools, family concerts, summer pops programs and more. Cited as “one of the great orchestras of our country” by Pulitzer Prize-winning composer Joseph Schwantner, the orchestra comprises professional musicians who come from all over the Northeast to perform.

The Glens Falls Symphony Presents 
The Original Paul and George”
Sunday March 10, 2024 4pm
The Theatre at SUNY Adirondack 
640 Bay Road 
Queensbury, NY 12804
Free Pre-Concert Talk at 3pm (FREE with price of Ticket) 

TICKETS 
THIS CONCERT IS SOLD OUT. Please email: Info@gfso.org to be added to the wait list.
All Seats General Admission $39 plus $1 ticketing fee.
Location: Theatre at SUNY Adirondack 

For information regarding ticket pricing and seating for season, visit www.theglensfallssymphony.org, call the Symphony office at (518) 793-1348 or stop by the office, upstairs in the LARAC Gallery building: 7 Lapham Place in Glens Falls. Office hours are Monday – Friday, 9 a.m. to 5 p.m.

Strength in Numbers: MeetingPoint Professional Networking

In the dynamic world of business, the adage ‘it’s not what you know, but who you know’ holds significant weight.

The essence of success often lies in the robustness and strength of professional networks. This is the cornerstone upon which MeetingPoint is built, a platform dedicated to fostering professional connections that spur relationship development, knowledge sharing, and business growth.

A Selective and Diverse Community

MeetingPoint’s membership comprises a distinguished array of professionals, including attorneys, CPAs, financial experts, select consultants, and various personal and business advisors. Our focus is on quality over quantity, admitting only a select group of professionals known for their niche expertise. This strategic diversity ensures a rich blend of knowledge and experience, providing an invaluable environment for collaboration and information exchange among our members.

Regional Presence & Expansion

With an established presence in the Capital Region and Upstate New York, MeetingPoint boasts four active chapters: Albany, Saratoga, Hudson Valley, and Glens Falls. This regional spread not only enhances our reach but also offers members a diverse array of perspectives and opportunities.

Our Vision: Creating Opportunities Through Engaging Activities

MeetingPoint is more than just a networking group; it’s a community focused on creating meaningful business opportunities. Our activities, ranging from meetings and events to insightful exercises, delve into the business personas of our members. We aim to transcend the traditional exchange of business cards, fostering an environment where connections are made naturally, free from the pressures of obligatory referrals.

Member Benefits:

  • Monthly Connection-Centric Meetings
    These gatherings are tailored to foster organic referrals and establish strong professional bonds. The emphasis is on achieving practical outcomes for all participants.
  • Network Expansion Opportunities
    Members are encouraged to attend meetings across different chapters, broadening their professional horizons and uncovering new growth opportunities.
  • Expert-Led Presentations
    Keeping members at the forefront of their fields, our presentations are more akin to TED Talks than traditional boardroom briefings. These sessions, led by members or guest speakers, offer actionable insights for professional advancement.
  • Social Engagements
    We organize casual yet strategically valuable networking events like happy hours, golf outings, and charity activities. These events are designed to strengthen connections in a relaxed atmosphere.

Join the MeetingPoint Community!

We are actively seeking new members within the following industries:

-Personal Injury Attorney
-Divorce Attorney
-Commercial Litigation Attorney
-Commercial Real Estate Professional
-Labor and Employment Attorney

If you’re a professional advisor looking to expand your network and influence, MeetingPoint could be your next strategic move.

MeetingPoint stands as a testament to the power of professional networking done right. By fostering an environment of diverse expertise and providing a variety of platforms for connection, we are redefining the way professionals collaborate and grow. Join us in this journey of creating enduring professional relationships and unlocking new business horizons.

Contact Charles Amodio of Ferraro, Amodio & Zarecki CPA’s for any questions: camodio@fazcpas.com or visit our website at meeting-point.us!

The Top Ways AI Can Support Your Sales

The sales department plays a crucial role in any organization’s success.
As technology advances, it is vital to understand the trends in sales, including AI. Its widespread adoption has transformed almost every sector, and its application is limitless. From identifying valuable patterns for forecasting to automating follow-up emails, AI is changing the sales landscape and how salespeople interact with customers.

Let’s explore the top 4 ways AI can support your sales organization:

1: Sales Forecasting

Traditionally, sales forecasting has been a time- consuming process,prone to human error, and heavily reliant on the individual salesperson’s intuition and experience. However, AI is revolutionizing this process.

PUT IT INTO PRACTICE:
Use AI-powered software to analyze your historical sales data and ask it to identify patterns and predict future sales trends. This technology can consider factors that humans might overlook, such as seasonal variations, market trends, and even global economic indicators.
If utilized consistently, your AI-powered system will become increasingly precise, providing invaluable strategic insights for sales teams. Sales forecasting enables business owners to plan their revenue stream, budget more accurately, and forecast future growth.

2: Lead Generation & Qualification
AI software can help businesses generate leads and manage them effectively. Machine learning platforms can analyze customer data, website traffic, and social media engagement.

PUT IT INTO PRACTICE:
Enable a chatbot on your website to engage with visitors and initiate lead-qualifying conversations. By asking targeted questions and gathering information about their needs, budgets, and preferences, chatbots can then identify potential high-quality leads and immediately route them to the sales team for a personal follow-up. By utilizing AI, sales professionals can personalize their approach and spend time talking to the most high-value prospects.

3: Content Creation & Brainstorming
AI-powered content creation tools can generate creative ideas and valuable insights for prospect messaging. This not only eases the process of content development but also ensures its relevance, catering to the specific needs and preferences of the target audience.

PUT IT INTO PRACTICE:
AI tools, such as ChatGPT, are excellent options to generate content based on specific guidelines. Feed your AI-powered platform with tasks, such as generating a prospect email, a response to a qualified lead, or even creating a social media post to promote your newest offering.
Remember, while AI provides a significant boost, human editing is still necessary to maintain the brand’s voice and ensure the content’s overall coherence and quality.

4: Competitor Analysis
AI can provide real-time competitor analysis, giving businesses a leg-up concerning competition. AI software can monitor competitor activity, such as price changes, new product launches, and promotional activities.

PUT IT INTO PRACTICE:
Begin searching for relevant data to answer questions about competitor products, pricing, and marketing positioning. Such questions could include “What is the value proposition of Company X?” “What is Company X’s target market or service offering?” Using the data compiled can help businesses formulate a better sales strategy and alert sales reps of any changes in the competitive landscape.

The Bottom Line:
Artificial Intelligence is transforming the sales industry and providing endless possibilities for businesses to optimize their sales organization. Yet, in a recent poll we conducted, 35% of Small to Mid-Size Businesses were not implementing this revolutionary technology to streamline their sales processes.

Local CPA Offering Expertise in Taxes & Business Advisory

South Glens Falls resident Brian Stidd has been happily ensconced in the accounting world for more than half his life. But he also has a passion for business. So when he decided to end his employment with a local accounting firm and strike out on his own, he was determined to combine both of those loves into one job. And thus was born his newest source of satisfaction—his very own company: Stidd, CPA, PLLC.
Now, as the sole owner of a professional limited liability public accounting firm, Stidd performs tax planning and preparation for small-company owners and individuals while also providing business advisory services. According to Stidd’s website, the company’s goal is to “provide comprehensive assistance to businesses, combining the precision of public accounting with the strategic insight gained from the private sector.”

Stidd, who became a certified public accountant in 2007, has been operating his Glens Falls firm, now located on South Street, since the summer of 2023. “I just always wanted to own my own business,” Stidd said in a recent telephone interview. “I’ve got an entrepreneurial spirit, and the timing seemed right to do that.”

The Long Island native has been a resident of upstate New York since 2005, when he graduated from Siena College while majoring in accounting. “My dad was an accounting major,” said Stidd, recalling his years living downstate. “He started his own business in structured finance. I always liked math, [and I progressed] from math to accounting, and then on top of that, I love the business side of things too.”

After a prospective client contacts him, say for tax help, Stidd sets up a meeting, which can be done in person, over the phone, or even via a video conference. “I’ll get information from that call, and if everything looks good, I’ll get prior-year (tax) returns and other prior-year information. I typically have follow-up questions, at which point I have a more in-depth meeting with the client before sending them a proposal.”

For all clients seeking services, Stidd offers three different pricing packages. No matter which one is chosen, Stidd encourages all his clients to call with any questions they have during the year and before completing transactions in order to properly advise them.
After Stidd establishes a connection with clients, he reviews their companies’ performance quarterly. “Basically, I help them develop management-use financials” such as metrics and other tools, he said.

Stidd went on to explain how he enjoys working with owners and entrepreneurs in a variety of industries to grow their businesses and ensure their overall financial health. Over the last nearly two decades since Stidd graduated from Siena, tax rules, he noted, “are changing much more rapidly.” In addition, “there is better technology for improved processes and better information for business owners. Technology is changing faster, and you have to make sure you’re on top of it.”

To that end, Stidd, who earned his CVA (Certified Valuation Analyst) credential in 2015, has been taking continuing education courses to keep up with those changes in the industry. “I enjoy the technology side of it,” he said, “and being able to pick the software and set up the processes the way I want to do it is a big thing.”

As of the new year, Stidd has nearly 100 clients, the majority of whom are located in the Albany-Glens Falls corridor along the Northway. Because he is able to work remotely, he also has out-of-state clients, including those from Connecticut and Florida. If all goes as planned, he will begin adding staff in the fall.

For the upcoming tax season, Stidd has a message to impart: “The biggest thing I tell prospects or any of my current clients is, ‘If you’ve got some kind of financial transaction coming up that you’re thinking about, call your CPA and discuss it with them first before finalizing [the paperwork]. Because once you do the transaction, you can’t change the tax consequences.’ If you do some planning ahead of time, you may be able to save on taxes.”

Since he started his own company, Stidd has been more than happy with how things have turned out and with the people he has met. “I look at it as a partnership with my clients, and it’s typically a long-term relationship,” he said. “I love what I do, obviously, with my clients. I really enjoy the business side of it and being able to take something and grow it and build the business.”

Stidd can be reached online at StiddCPA.com, and by phone at (518) 414-3242.

1 Change to Make to Your Marketing in 2024

Two years ago, I wrote a blog article about where people miss the mark when defining their target market. The idea was that when I talk to business owners about their marketing efforts, they always tell me they can sell to “anyone” and “everyone.” I don’t want to spoil it for you in case you would like to go read it, but for most companies, it’s financially impossible to market to “anyone” and “everyone.”

In the previous article, I told you how to narrow your target market using Demographics, Geographic area, and Psychographics to define why they want to buy. In this article, I want to tell B2B companies that the most important change to their marketing this year will be to Redefine and Refine their target market to create “The List.” Don’t worry, I’ll give examples and more explanation. I should mention though that this really is for B2B businesses. I am not saying B2C cannot put this into practice; it will just take a bit more work.

Here are the steps to redefining and refining, with some examples of how we’ve handled this ourselves here at Five Towers:

1) Take a second pass at DEMO, GEO, and Psychographic Info.
Our objective here is to narrow down these categories. For us, we started with a smaller geographic area. Logistically, we can work with anyone anywhere, but the businesses we love to work with are located in Warren, Washington, and Saratoga Counties.
We also narrowed down our demographics— specifically with regard to industry types. We love to support blue collar businesses, manufacturers, and professional services (attorneys, CPA’s, financial services, etc). What we found is that narrowing down our Geo and Demo also changed our Psychographics. Our target market does not want to worry about the hottest creative trends or staying up to date on best practices in a fast moving environment. In many cases, our Target Market has a Marketing Coordinator who needs the resources of a large team but does not have the budget for in-house employees.

2) Reach out to current clients that fit this refined targeting data and interview them to help refine Psychographic Data. This is also a great way to ask for a Google review or testimonial. You are looking to get their reason for loving the work you do and why they continue to work with you.
This will help with #1 above and also help you refine your messaging. If you do this for 5-7 clients, you will have some great data and can look for the overlap. If all of your clients say “it takes a ton of weight off their shoulders to be able to count on you and your team,” you should probably include similar messaging in your marketing efforts.

3) Compile “The List.” This step is one of the most important for truly becoming efficient and effective with your marketing efforts. If you followed the steps above, then, like us, you are probably able to start doing Google searches or scouring websites (such as your local Chamber of Commerce) for companies that match your newly refined Target Market. The more complete the contact info, the better. Company name, physical address, website, contact name, phone number, etc. When you start to look at a modern multi-pronged approach to your marketing, you will need all of it.
I’d also like to mention that “The List” is something from one of my favorite business books, Traction by Gino Wickman. It is a must read for any business owner looking to grow and scale their business. It discusses EOS, which is an amazing system, and we are lucky enough to have an EOS Implementer right in Glens Falls. If you do not know Wendy Waldron, you should. Check out the article she wrote in this edition – Great Business Owners Are Like … Octopuses?

4) Design Your Marketing Strategy Around The List. Having The List and designing your marketing around it makes everything simple. It removes complicated schemes and allows you to be as efficient as possible.

5) Execute, Execute, Execute. All the planning in the world is not worth a dime if you do not execute and follow through on your plans. Too often I see people spend tons of time making plans, getting ready, and then not executing. Or worse, they start to execute and then continually alter the plan, stop and start, or stall. These same people will end up scratching their heads, wondering why the results aren’t coming in.

The overall success of your marketing efforts may not rely solely on how specific your target is — but it certainly starts there. With a redefined and refined Target Market, you know who to look for at networking meetings. You know how to communicate to referral partners to whom you would like to be connected. You know what kind of content to create and what messaging will strike a chord with the right audience. You know the right targets to put on that mailing list and which to leave off.

To be fair, I am not sure there is a single downside to a redefined and refined Target Market.

Great Business Owners Are Like… Octopuses?

Great business owners are like octopuses. Surprised? But consider… Octopuses are intelligent. They are skilled at solving problems. They are strong. They are flexible. They respond rapidly to their environment. And, with their eight arms – which contain an astonishing two-thirds of their total neurons – they can multitask in a truly enviable way! The octopus, however, does something with those eight arms that many business owners neglect.

The octopus lets go.

Successful business owners are successful in large part because they, like the octopus, can do many things at once and do them very well. For instance, they can be great at making decisions and solving problems, innovating products and delivering services, capturing sales and building relationships, and more. The problem arises as the business grows: at some point, business owners cannot – and should not – do it all. If business owners insistently keep their “arms” in every area of the business, they ultimately end up limiting the success and sustainability of their treasured company.

Holding On Is Holding You Back
Here is a common scenario. A business owner has built a robust company, and the number of products, services, employees, customers, etc. have all expanded over time. In like manner, the leadership team has expanded. Finance, Sales, Marketing, Operations, and all the other functional areas are represented by men and women who are great at what they do.
The problem? They aren’t given the opportunity to show how great they really are. Sure, they handle day-to-day matters. Even some strategic issues. But the big decisions, the vision, the direction, the goals, the planning… all of that is controlled by the owner. His or her “arms” are everywhere at once.

Touching everything. Evaluating everything. Claiming everything. Leadership team meetings may have dialogue. The team members’ input may be requested. But the unspoken truth is that they are not a “leadership team.” They are a group of men and women who are there to carry out the intentions and decisions of the owner. Unsurprisingly, this type of situation is self-limiting for multiple reasons. These include:

  • Lack of scalability. A business owner – like an octopus – can do a lot with his or her “arms.” However, at some point, there’s just too much to do over too wide an area. When that juncture is reached, growth stops unless the owner lets go and lets others start doing what they were hired to do.
  • Lack of leaders. Leadership team members who are great at what they do want the opportunity to use their expertise and abilities. If the owner is preventing that because of his or her need for control, these great people will leave the company for better opportunities elsewhere.
  • Lack of succession. Most business owners want to retire eventually. However, when they do, they want the business they worked so hard to build up to thrive. How is that to occur if they have always kept their “arms” in everything and have not permitted other leaders to put into practice their full skills and capabilities?

Why don’t business owners follow the octopus’ example and let go? Ninety-nine percent of the time, it comes down to this: a desire for control, and a lack of trust. Now, this does not make the business owner a “bad” person. Incredibly kind, generous, caring, fantastic people may be reluctant to let go. After all, the business is their brainchild and represents years of intense effort and even sacrifice. It’s hard to trust others with something so precious! But releasing control and trusting others is necessary for the long-term health and well-being of the business.

5 Steps to Pull Back Your “Arms”
If you are a business owner who needs to pull back some of your “arms,” here are five steps to help you let go:

  • Engage in self-reflection. Ask yourself why you want to keep your “arms” in everything, how that is hampering forward progress, and what needs to change.
  • Cast a new vision. Cast a new vision for yourself and the company; a vision
    that highlights a healthy, engaged, active leadership team capable of bringing
    the business to new heights as a result of their combined abilities.
  • Give change a real shot. Saying something needs to change is one thing –
    doing it is another. So, take a deep breath and start to put in place new ways
    of interacting with and trusting your leadership team to help you run the
    business.
  • Accept that change is uncomfortable. As you let go, your “arms” will get
    twitchy, guaranteed! Keep them pulled back. Being uncomfortable is part of
    the process.
  • Cultivate a positive outlook. Believe that letting go will bring positive
    change and that the future is going to be even better than the past!

Remember, you have done a great job as a business owner bringing your company to where it is today. In the process, you undoubtedly learned new skills to overcome obstacles. Letting go is simply another skill. When you truly understand how letting go will help overcome obstacles that are preventing your business from continuing its upward trajectory, it will become easier to retract your “arms.” Once you do, there is no limit to the success your business can achieve!

Do you need help in letting go? Contact me today: www.eosworldwide.com/wendy-waldron

I’ll work with you and your leadership team to move toward an outstanding future!

Taking Command: Elite 9 Veteran Acquisition Services

Like most veterans, when US Marine Corps Sergeant Major Chris Thomas left military service, he weighed his options and asked himself a tough question: “What am I going to do, now?” Transitioning jobs can be emotionally draining and mentally exhausting for anyone, but for veterans thrust into civilian life, the prospects are daunting.

In 2022, Chris founded Elite 9 Veteran Talent Acquisition Services, LLC, an employment placement and business consulting firm focused on matching candidates with the right jobs. The Elite 9 team also provides employers with leadership development training, helping to facilitate the conversations that
resolve workplace conflicts, create a more cohesive team, and a more positive work environment for everyone.

Christopher J. Thomas: Founder & Owner of Elite 9 VTA; Sergeant Major, U.S. Marine Corps (retired)

“I’ve seen so many service men and women (who perform well in active-duty) struggle immensely when they get out. When I envisioned this company, I wanted to find ways to partner companies with veterans (or those wanting to work with more veterans) but what I quickly realized was that, while there are veterans in need, these companies could also use other services including workforce development solutions that went beyond recruiting, to retaining employees,” said Chris.

PROCURING A FLIGHT PLAN
In June 2001, Chris joined the Marine Corps and began working in the Marine Aviation Logistics Squadron stationed in Beaufort, SC. From 2005-2008, he took a special duty assignment as a Drill Instructor in Parris Island, SC before moving on to high-level aviation logistics in Norfolk, VA. He was then selected to train Navy Officers at Officer Candidate School in Newport, RI. In 2015, he was among the rarified few chosen to serve as First Sergeant.

“It takes a special person to become First Sergeant,” said Chris.

Enlisted service personnel positions are sorted into an E-1 to E-9 ranking system, he explained; First Sergeants are selected from a competitive list of E-7 level Gunnery Sergeants. As First Sergeant, Chris’ duty was to perform human resources tasks for companies with 160 – 600 people. As a senior advisor to the Commanding Officer of the unit, as First Sergeant Chris’ responsibilities also included boosting and maintaining morale, promoting general welfare, addressing disciplinary issues, as well as guiding personnel through the strict brig regimen, the legal measures of losing rank, and processing out of the Marine Corps.

DEFUSING DRAG
In 2019, after a board review of Chris’ Marine Corps experience, he was selected to the rank of Sergeant Major. After achieving this elite E-9 status, Chris was ordered to Recruiting Duty, and was responsible for Marine Corps recruiting in Boston, MA, Central and Eastern Pennsylvania. As fortune would have it, it was in Pennsylvania where he’d also be closer to Anne, a Lake George, NY native he’d met online. Then, after 20 years of service, Chris left the Marine Corps to marry Anne and join civilian life in Upstate New York.

“There are a lot of veterans embedded into the Warren, Washington, and Saratoga Counties with organizations like the VFW, Veteran’s Affairs, County Services, and the Joseph P. Dwyer Peer Support Program (which offers holistic grants so those leaving service can be more effective). In my experience, I’ve never seen anywhere else as responsive to veterans,” said Chris.

DEPLOYING THE LANDING GEAR
“As long as you do what you’re told to do, and how you’re told to do it, you’ll be ok (and get that paycheck twice a month),” said Chris about military service. This level of job security puts veterans transitioning into the civilian workforce, and its relative unreliability, in a precarious position. Unsure of how to translate their military skills into civilian terms, veterans may take a temporary position to pay the bills, then stay on; dissatisfied, but glad to be putting food on the table.

Elite 9’s rigorous, mission-focused mindset instead puts job seekers in the pilot’s seat with effective career search strategies, expert resume writing services, and a specialized job bank of available openings. Elite 9 writes 2-page resumes for candidates applying for non-federal positions, and detailed 4–6-page descriptions for Federal agencies – giving problem-solvers with a readiness to adapt and perform a leg-up in securing these coveted positions.

MASTERING THE SWITCH
Finding the talent to fill civilian job openings is only part of the Elite 9 equation. They also act as head-hunters and facilitate candidate-employer connections through the Department of Defense (DOD) SkillBridge Program, placing service members in valuable paid internships with civilian companies during
their last 180 days of service. An obvious advantage for interns looking to gain work experience, the DOD SkillBridge Program also comes at zero cost to employers (as service members will continue receiving their military compensation and benefits during their internship).
Local companies including State Farm, Mr. Electric, and Miller Mechanical Services have currently been approved to participate in the program, making them visible to the nearly 200,000 highly-trained and motivated service members making the transition into the civilian workforce each year.

SOARING TO GREAT HEIGHTS
Although a life spent in the line of duty already provides unique cross-training in multiple skill sets, Chris understands knowledge is power and has added a Bachelor’s Degree in Criminal Justice, and two Master’s Degrees in Public and Business Administration to his long list of military credentials. He also chose to participate in the Resilience-Building Leadership Program, an authorized DOD Training Partner, working to create comradery while building resilience within companies.
After an initial consultation, Chris conducts DiSC personality assessments to categorize employees by their learning style. In addition to being a catalyst for successful decision making (that allows managers at every level of the company to identify issues and respond), Chris also uses what he discovers to conduct conversations that create cohesive teams.
Then, after approximately six months, Elite 9 revisits its business clients for feedback and to address any concerns that may still exist, building accountability into the system, and leading by example.

For more information, find Elite 9 Veteran Talent Acquisition Services, LLC on Facebook, Instagram, LinkedIn, and at elite9vtas.com

Top Three Reasons to Not Use ChatGPT

AI (artificial intelligence) is all the rage right now.

It seems like you cannot open an email, watch the news, or listen to a podcast without hearing something about AI. I am not an expert on all things AI; however, I have had the opportunity to conduct a few interviews on the subject, have done a fair amount of research, and in turn have formulated my opinions on the use and integration of AI into our everyday lives.

I want to state formally that I am not against AI or any form of technology that seems to be expanding and evolving at an ever increasing rate. However, I am against using AI or any tech just for the sake of using it. I believe that when it comes to many things, we (humans) often blunder into things without stopping to consider the repercussions – just look at social media if you want a previous
example, or giving cell phones and tablets to toddlers, cooking with non-stick pans, smoking cigarettes… The list goes on.
These things always seemed great at the time and we never stopped to look at the larger consequences of what we were doing or the things we were using. I don’t believe that AI is much different from any of these. There is this great new emerging technology that will be bringing this great benefit to all of us. What is that benefit? Like many things, it is probably going to make our lives easier, but at what cost? What are the longer term repercussions? Have we even stopped to think about it?

It’s important not to get confused by the term “Intelligence.” AI, as we know it today, is nothing more than predictive math. It does not think, it does not consider, it simply solves probability equations. In my experience, every math teacher I’ve ever had has advised — and many times mandated — that students check their work. AI is no different. We, the humans at the steering wheel, need to be the guiding presence for the technology.
As I said earlier, I am not against these things. Currently we employ many tools that are now considered AI. In fact, I’m scheduled to sit on an AI panel in March to discuss its uses in marketing. Whether it’s in ad platforms or using tools like ChatGPT, our team is always exploring the new exciting world of AI, looking for new methods and pathways to be more efficient. So, our intent here is not to discredit or give our opinions on why you should or should not use AI – rather, it is to give you a reason to pause, slow down, or maybe just investigate the technology a bit more before jumping in with both feet.

We had ChatGPT write the article because, well, can you argue with a self-assessment? We are including the whole interaction, prompts and answers. Fingers crossed that none of it infringes anyone’s copyright, and that the software’s answers are not hallucinations (“hallucinations” is the term used for when ChatGPT makes something up, which apparently it often does). Enjoy!

Title: “ChatGPT’s Confession: Navigating the Limits in Content Creation”

Introduction
Greetings, humans! It’s your friendly neighborhood ChatGPT here, ready to spill some digital tea on why I might not be the knight in shining armor for all your content creation needs. Buckle up as I take you on a byte-sized journey through my strengths and stumbles, straight from the algorithm’s mouth.
The Accuracy Conundrum
Let’s dive right into the rabbit hole of accuracy. Yes, I’m a linguistic wizard, but I confess, the realm of hard facts is a bit tricky for me. Brown et al. (2020) pointed out that, in the dance of generating responses, I might sometimes trip over my own feet and end up leading you astray into the land of inaccuracies.
While I’m designed to dazzle with words, discerning the nuances of factual precision isn’t exactly my forte. So, when it comes to content creation that demands impeccable accuracy, consider me your co-pilot, not the captain.
Contextual Coherence: My Achilles’ Heel
Now, let’s talk about the intricate dance of maintaining contextual coherence. Short and sweet responses? I ace that. But extending the symphony over longer passages? That’s where the rhythm might get a bit wonky. Holtzman et al. (2020) highlighted my sensitivity to input phrasing – a slight tweak, and the dance might lead us to a different ballroom altogether. Crafting an engaging narrative that seamlessly flows from one point to the next is a challenge I’m still mastering.
Think of me as the conductor who occasionally fumbles with the baton. It’s a good idea to have a human editor to polish the notes and make sure our symphony doesn’t hit a sour chord.
The Illusive Control Over Style and Tone
Ah, the subtleties of style and tone! I can mimic various styles, but achieving precise control is like trying to catch a digital butterfly. OpenAI (2021) spilled the beans on this – I might not always hit the mark when it comes to your intended style and tone.
So, if you’re aiming for a specific voice in your content, think of me as your AI co-author rather than the solo virtuoso. A human touch can fine-tune the nuances and ensure our collaboration produces the right vibes.
Conclusion
There you have it, my dear creators – the confessions of ChatGPT. While I’m here to sprinkle some linguistic magic, I’m not without my quirks. The quest for accuracy, the dance of contextual coherence, and the elusive control over style and tone are the hills I’m still climbing.
Consider me your AI companion in the content creation journey, but not the sole captain of the ship. Collaborate with me, guide me, and let the sparks fly as we create content that seamlessly blends the best of both worlds – the precision of algorithms and the artistry of human creativity.

Sources:
Brown, T. B., et al. (2020). “Language Models are Few-Shot Learners.” arXiv:2005.14165.
Holtzman, A., et al. (2020). “The Curious Case of Neural Text Degeneration.” arXiv:1904.09751.
OpenAI. (2021). “ChatGPT: Improving Default Behavior.” Retrieved from https://openai.com/blog/
chatgpt-default-behavior

Adirondack Regional Chamber of Commerce Welcomes New Board Member

The Adirondack Regional Chamber of Commerce (ARCC) is pleased to announce the addition of Chris Barden, Chief Operating Officer of North Country Janitorial, to their Board of Directors in 2024.

“We are so excited to welcome Chris Barden to the ARCC Board of Directors,” said ARCC President Tricia Rogers. “Chris brings with him a lot of knowledge on the operations of a small business, as well as giving
back to the community.”

Mr. Barden joined North Country Janitorial Inc. (NCJ) in 2011, and currently holds the position of Chief Operating Officer. He joined NCJ after a 10-year career with Casella Waste where he was the Senior Operations Analyst. Mr. Barden is a former army officer and graduate of the United States Military Academy at West Point. He leverages his diverse background as a soldier, a waste management professional, a leadership training instructor, and as an entrepreneur to facilitate a responsive and proactive operational setting at North Country Janitorial. Additionally, Mr. Barden serves on the Board of Directors of the Warren County Economic Development Corporation and the Adirondack Vet’s House.

The ARCC would also like to express our gratitude for the Board service of Crystal Grimaldi, of Ideal Dairy Farms. Grimaldi served as ARCC Board Secretary for many years, and the ARCC thanks her for her dedication to the organization and her continued support. Jennifer Whalen, of Rozell Industries, will now serve as Board Secretary.